Getting started
Login and verification
Having trouble with a magic link or one-time code? Include the email address you use for Zivala and the device you are signing in on.
Contact supportBack to home
Zivala support
Help for the moments between appointments.
Find a clear next step for login, health data, records, subscriptions, privacy, and community support.
Talk to the team
We read every support request.
Tell us what happened, what you expected, and what device you were using.
Email supportStart here
Choose the closest match.
A little context helps us get you to the right answer faster.
Health tracking
HealthKit and Health Connect
Wearable data is read only after you connect a provider and grant permission. Tell us which provider and data type is missing.
Contact supportRecords and stories
Uploads and story processing
For upload or processing issues, share the file type, approximate file size, and the step where the process stopped. Do not email medical records.
Contact supportCommunity
Stories, messages, and reports
You can report content or messages in the app. For urgent safety concerns, tell us the relevant username or content link without sharing private health details.
Contact supportSubscriptions
Plans and billing
For subscription questions, include the platform you purchased through and your transaction or order reference. Never send payment card details.
Contact supportPrivacy
Your data and privacy
Review the Privacy Notice and Health Data Notice, or contact us with a privacy question. We will never ask you to send your medical records by email.
Contact supportAccount controls
Your data stays yours.
Account deletion is currently available in the Zivala mobile app. Open Profile → Settings and choose Request account deletion. Your account is deactivated first, with a 30-day window to cancel before permanent deletion is processed.
Quick answers
No. Zivala helps you organise information, track experiences, and prepare for care. It does not diagnose conditions or replace a healthcare professional. Read the Medical Disclaimer.
Need something else?
Email support@zivala.health. Please do not send medical records, passwords, access codes, or payment card details.